Duration

Effective Negotiation

Learn how to:

• Negotiate agreements that create value for the company and for customers
• Foster creativity and trust to get optimal solutions
• Negotiate collaboratively
• Deal effectively with conflicts as they arise, and develop consensus in spite of conflicting views
• Strengthen existing relationships so that parties can negotiate future arrangements

Effective Telesales

Learn how to:

• Sequence the steps to writing an effective telesales script
• Select qualities of an effective telesales voice
• Identify listening techniques that can increase your selling performance
• Respond appropriately to customers' communication styles
• Select guidelines to maximize the effectiveness of your calls

Effective Team Building

• Conduct productive meetings
• Set specific goals and objectives
• Explore sensitive issues with effective discussion techniques
• Acknowledge the role of personality on behaviour (how it affects communication), while establishing group norms
• Set limits, expectations and rules for your team

Effective Presentation

Learn how to:

• Plan for any audience
• Design an effective presentation that you and your audience will remember easily
• Create an ethical character
• Using visual effects to aid presentation
• Look and sound confident
• Handle question and answers with ease

Effective Time Management

Learn how to:

• Set work priorities
• The importance of using planning aids
• Identify common time wasters and techniques to deal with them
• Effective delegation
• Organize your desk to control the flow of paperwork

Effective Workflow Management

Learn how to:

• Understand basic concepts of workflow management
• Understand the characteristics and process of workflow management systems
• Analyze the process of workflow management
• Create a workflow model based on given information

Effective Change Management

Learn how to:

• Identify levels of change and misconceptions of change; recognize the traits and behaviour of a change leader
• Identify the courses of resistance and the negative reactions to change; prepare for crises
• Manage and adapt to change
• Encourage creativity in employees and develop commitment to change
• Cope and manage with uncertainty; understand the emotions and responses during the exploration of change

Effective Proposal and Report Writing

Learn how to:

• Create a writing plan that will save you time
• Know what your customer really wants
• Get to the point
• Demonstrate your knowledge and know-how
• Plan for success
• Write an effective proposal summary
• Adapt the proposal to a presentation

Effective Crisis and Risk Management

Learn how to:

• Understand the range of crisis management approaches and tools that are available
• Assess different models of decision-making to resolve crises in different settings and contexts
• Develop strategic approaches for managing and analyzing information in high-pressure situations
• Reinforce team-building, development, and decision-making abilities
• Formulate objectives and strategies under pressure and for complex situations

Effective People Management

Learn how to:

• Appreciate the need and organizational context of People Management
• Understand the components of effective People Management system
• Identify the business benefits like customer satisfaction, people skills and productivity
• Enhance employee productivity and satisfaction or recruitment and retention and sustaining improvement
• Increase readiness to apply learning on the job immediately

Effective Communication Skills

Learn how to:

• Sharpen your communications skills to improve clarity and conciseness
• Encourage positive interactions
• Identify the emotional content of messages; recognize personality type and its influence on communication
• Anticipate and avoid common misunderstandings
• Emphasize trust and respect

Effective Motivation Skills

Learn how to:

• Identify hidden causes for problem employees and manage them accordingly
• Recognize the signs of employee burnout and re-energize your department
• Understand how job satisfaction can influence motivation and how to enhance it
• Understand theories behind motivation
• How to motivate oneself

Effective Project Management

Learn how to:

• Identify key principles for project success
• Good usage of time and cost management, and a motivated team
• Effective planning strategies
• Implement the plan, monitoring progress and motivate the team
• Evaluation of project management practices

Excellent Customer Service

Learn how to:

• Identify the major trends in customer service today
• Learn about the combination of criteria that make up customer satisfaction
• Distinguish Emotional criteria that affect customer behaviour
• Identify techniques that increase customer satisfaction
• Communicate effectively with customer in face-to-face situations

Professional Series

Legal Knowledge for Life Insurance Selling

Business Insurance

Road to MDRT

Balanced Scorecard

Learn how to:

• View the organization from four perspectives: The Learning and Growth Perspective, The Business Process Perspective, The Customer Perspective and The Financial Perspective
• Develop metrics, collect data and analyze it relative to each of these perspectives

Information Security for Managers

Learn how to:

• Gain the practical knowledge needed to ensure the security of their information assets
• Current trends in security
• Deal with concepts of survivability, information security, and risk management (risk analysis and assessment)
• Increase your organization's security
• Evaluate your organization's security and make helpful decisions using risk management practices
• Identify failure points in the IT environment and propose solutions

E-commerce for Managers

Learn how to:

• Analyze the facts, the fallacies and the opportunities
• Understand types of e-businesses
• Understand online services, products and references
• What currently sells online and what the future holds
• Online selling strategies
• Internet marketing